Being Boutique - How to Serve your Clients so they Become Natural Evangelists of your Work
Earlier this year, I had the pleasure of speaking at the Designer’s On Social Summit, with over 20 influencers in the Interior Design industry. In case you missed it, I’m sharing my presentation with you today and would encourage you to check out some of the other very smart and talented presenters.
In today's competitive market of interior design, you simply can't compete on price. Instead, I want to encourage designers to stand out through incredible client service. "Being Boutique" is finding ways to delight your clients at every stage of the design process. These can be simple, small, free gestures or highly-unexpected radically different ways of surprising your clients. The result is leaving your client so enamored with their experience with you, that they become natural evangelists for you and your interior design business. In the video below, we will discuss how to:
Delight your clients by doing ordinary things extraordinarily well.
Prepare your clients for (inevitable) mishaps so they always feel supported
Turn your client into a natural evangelist for your work
